Privacy policy

Last updated: October 29, 2025

This Privacy Policy describes how PetJoy ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from petradog.com.

CONTACT INFORMATION

If you have questions about this Privacy Policy, please contact us at:

  • Email: support@petradog.com
  • Phone: +356 79657136
  • Address: 19 Triq il-Ferrovija l-Qadima, Birkirkara BKR 1619, Malta

INFORMATION WE COLLECT

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and how you interact with the site.

When you make a purchase or attempt to make a purchase, we collect personal information including your name, billing address, shipping address, payment information, email address, and phone number.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Fulfill orders and process payments
  • Communicate with you about orders and promotions
  • Screen orders for potential risk or fraud
  • Improve and optimize our website
  • Provide customer support

SHARING YOUR INFORMATION

We share your personal information with third parties to help us use your information as described above. We use Shopify to power our online store and process payments through Shopify Payments.

We may also share your information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

DATA RETENTION

When you place an order, we will maintain your order information for our records unless you ask us to delete this information.

COOKIES

We use cookies to maintain your shopping cart and remember your preferences. You can disable cookies in your browser settings, but this may limit your ability to use certain features of our website.

CHANGES

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.