FAQ
Frequently Asked QuestionsΒ
Got questions? We've got answers! Here are the most common questions our customers ask.
π¦ Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offerΒ FREE worldwide shippingΒ on all orders.
Q: How long does shipping take?
A: Delivery times vary by location:
- Europe & UK: 5-10 business days
- USA & Canada: 10-15 business days
- Rest of World: 15-25 business days
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide!
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
Q: What if my package is lost or delayed?
A: Please contact us at support@petradog.com and we'll help resolve the issue.
π³ Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express) through Shopify Payments.
Q: Is it safe to shop on your website?
A: Absolutely! We use Shopify's secure checkout system with SSL encryption to protect your information.
Q: Can I modify or cancel my order?
A: Please contact us immediately at support@petradog.com. If your order hasn't been processed yet, we'll do our best to help.
Q: I didn't receive an order confirmation email. What should I do?
A: Check your spam/junk folder. If you still can't find it, contact us with your order details.
π Returns & Refunds
Q: What is your return policy?
A: We offer aΒ 30-day return policy. Items must be unused and in original packaging. See our fullΒ Refund PolicyΒ for details.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs.
Q: How long does it take to get a refund?
A: Once we receive and inspect your return, refunds are processed within 5-10 business days.
Q: Can I exchange an item?
A: We only replace items if they are defective or damaged. Contact us at support@petradog.com for assistance.
πΎ Products
Q: Are your products safe for pets?
A: Yes! We carefully select products that meet high standards of quality, safety, and durability.
Q: What if a product arrives damaged or defective?
A: Contact us immediately at support@petradog.com with photos. We'll arrange a replacement or full refund at no cost to you.
Q: Do you offer product warranties?
A: Warranty coverage varies by product. Please contact us for specific product warranty information.
Q: Can I see product dimensions before ordering?
A: Yes! All product dimensions are listed in the product description. If you need additional measurements, contact us.
π Customer Support
Q: How can I contact customer support?
A: You can reach us at:
- Email: support@petradog.com
- Phone: +356 79657136
- Or use ourΒ Contact Form
Q: What are your business hours?
A: Monday-Friday: 9:00 AM - 6:00 PM (CET)
Saturday: 10:00 AM - 4:00 PM (CET)
Sunday: Closed
Q: How quickly will I get a response?
A: We typically respond within 24 hours during business days.
π Privacy & Security
Q: How do you protect my personal information?
A: We take privacy seriously. Read our fullΒ Privacy PolicyΒ to learn how we collect, use, and protect your data.
Q: Do you share my information with third parties?
A: We only share information necessary to fulfill your order (shipping, payment processing). We never sell your data.
Still have questions?
We're here to help! Contact us at support@petradog.com or call +356 79657136.
Thank you for choosing PetJoy! πΎ